Introduction to HCI & Contextual Design

Jerry Weinberg; Edited by Kristin Caufield and Erin Ecker

1. Today
2. NO TITLE
3. The System’s Work Model does not fit the User’s Work Model
4. Example: How do people research a topic?
5. What is Design?
6. User’s Task Model vs. Engineer’s Model
7. From the Interface Hall of Shame
8. System Centered vs. Customer Centered Design
9. Customer Centered Design
10. Contextual Design (CD)
11. Steps in Contextual Design
12. Step 1 - Contextual Inquiry
13. Step 2 – Work Modeling
14. Step 3 - Consolidation
15. Step 4 – Work Redesign
16. Step 5 – User Environment Design
17. Step 6 – Interface Design & Prototyping

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