Customer Centered Design

Interject the designer in the user’s world and the user in the designer’s world to develop a shared conceptual model

Dilbert saying: Bear in mind, we'll never meet a customer ourselves

Slide Comments:

While Dilbert’s sentiments seem funny, it is not unlike how most software is designed.

The important aspect of Participatory Design is to engage the user as a co-designer and to have the software designer recognize the implications to design that arise from the way user’s think about the tasks they are doing.