Step 1 - Contextual Inquiry

• Gather Data

• Observation

• Interview

• Participation

• “Shadowing”

• Learn User’s Vocabulary

• Gather Artifacts

• Gain an understanding of the user

Student Example movie:

• Closed Caption
• Progressive downoad

Slide Comments:

Throughout the slides you will find embedded video examples to help students get a clear idea of the activities involved in each step.