During the Session

• Introduction

• Give a general idea of what the user is going to do

• DO NOT give an overall guide to the application

• It is important to instruct the user to “Think out loud”

• You may need to gently remind them of this during the session

• Start with an easy task or two to put the user at ease

• If the user sees something unexpected then ask what they did expect

• Try making an on-the-fly design change

Movie 1:

• Captioned
• Progressive Download