Created with the Web Accessibility WizardSlide Index < Previous Next >Slide 7 of 15

Vision

Flow model showing the interaction of people and machines when trying to solve a problem with the user’ computer. The user can try to trouble shoot themselves e.g. rebooting. The user and helper talk thru a speaker phone, while the helper has access to the users computer screen, other users with a similar problem and a remote expert. Problem logged & documented for later reference