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Road Map
You interviewed the users and observed them doing their work: Contextual Inquiry (Ch. 2-4)
You modeled each individual to recognize concerns, strategies, and practices: Work Models (ch. 5-7)
You consolidated the models to recognize commonality and differences: Consolidated Work Models & Affinity Diagram (ch. 8-10)
You recognized the implications of the data for design and (possibly) re-design: Innovation from data (ch. 11-13)