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Where We Are At
Where We Are Going
Contextual Inquiry – Ethnographic Techniques to collect raw data
Work Models – Interpretation Sessions to create a shared understanding of the work and user’s mental models of the work
(You are here)
Consolidation – Process of Induction to create a sense of the whole user population from the individual users
Visioning – Brainstorming solutions
User Environment Design – System Blueprint and Interface Specification
Prototype – Application with sufficient detail for usability testing