Where We Are At
Where We Are Going

Contextual Inquiry – Ethnographic Techniques to collect raw data

Work Models – Interpretation Sessions to create a shared understanding of the work and user’s mental models of the work

(You are here)

Consolidation – Process of Induction to create a sense of the whole user population from the individual users

Visioning – Brainstorming solutions

User Environment Design – System Blueprint and Interface Specification

Prototype – Application with sufficient detail for usability testing