General Activity Label 
Goal of Activities
Abstract Step
Activity
Intent
Abstract step
Find out about problem
Learn about problems quickly
Discover problems before users do
Provide quick response
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Trigger: Find out about problem
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Automated procedure
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Someone reports problem
Go to problem location
Make it possible to do a diagnosis and take action
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Go to the place where the problem can be solved
Diagnose problem
Find cause of problem
Decide who has been affected
Decide if any additional action should be taken to notify people of status
Make sure I don’t do things I’m not suppose to
Execute commands and tests in suspect system to identify anomalous behavior
Determine cause of symptoms
Estimate impact of problem
Decide whether I can fix the problem
Fix Problem
Fix problem at once
Decide if I can fix it:
Attempt fit
See if fix worked
Try to figure out why fix didn’t work
Call on help
Get the people involved who have the authority of the knowledge to fix the problems
Ensure problem gets fixes, even if not my job
Decide I can’t fix it, call on help
Figure 9.14 A consolidated sequence model