Running an Interpretation Session

• One set of models for each user interviewed

Focus on one customer at a time

• Roles & Processes

Interviewer uses field notes to walk the team through the interview/observation

Work modelers construct the models while the session is going on

Participants raise the questions and make suggestions about the models’ construction

Moderator keeps the session on focus and makes sure everyone has an opportunity to contribute

Recorder keeps track of questions, insights, and design ideas

Rat-hole watcher warns when the group is off track, or in a “rat hole”