Conceptual Model

Diagram showing how the conceptual, user and system model interact. The Designer’s conceptual model directly influences the System Image or the systems, documentation, and interface, and which bi-directionally influences the User’s mental model of the task and the system, which bi-directionally influences the designer.

Slide Comments:

The Designer creates a conceptual model of a system, which gets implemented in the system interface and documentation. These collective create a system image (how a system present itself to a user). A user develops a mental model of the system through interactions with the system.

A designer’s goal is get try and match the conceptual model to the user’s mental model of the task. In this way the system can feel like a natural extension of tool to accomplish the task.