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The Techniques

Title: Contextual design. ·Contextual inquiry - talk to specific customers while they work = reliable knowledge about what customers do and what they care about ·Interpretation sessions/work models – interpret the data in a cross-functional team = creates a shared perspective on the data ·Consolidated models/affinity diagram – consolidate data across multiple customers = create a single statement of work practice for your population ·Visioning story boards – invent solutions grounded in user work practice = imaging and develop better ways to work ·U.E.D./U.I. – structure the system to support this new work practice = represent the system for planning, marketing, UI design and specification ·Paper prototype – iteration with customer through paper mockups = early verification of design before any ideas committed to code ·Final step – design the implementation object model or code structure = define implementation architecture ensuring support of work structure